Ordering Information Headquarters

• All orders are shipped out within 1 - 3 days upon arrival, videos and special orders up to 30 days. Big orders allow double the time. If time length expires and i have not gotten to your order and don't want to wait any longer, you can request a refund. If it is known that it will take longer on videos, you will be notified before sending anything, you may continue having the time length void or wait until i'm caught up before sending. When sending videos for trade, time length don't start until after checked to see if like described.


• If nothing arrives within 7 days (14 days out of country) after email receipt is given out, i cannot guarantee items will still be in stock.


• Secret Defender is not responsible for stolen money, package & item damages during shipping, ordering a video that is illegal in your country, or packages that return here (required to repay for shipping).


• It will take the shipping company about a week or shorter if media, about 3 days priority/ground, and 1 day on express. Outside of USA between a week and 2 weeks. Most situations in picking up or delivery, either full amount or deposit before meeting at your place or in a public area. Delivery charge is not refundable. In case you don't show up no retry unless a good reason why you couldn't at the scheduled time if approved may or may not be charged again for delivery. The longest deivery i will make is 75 minutes away.


• Warranty Terms : Refunds are given out after the replacement process when videos don't play like they should, false description, or mistake in order. To request a replacement, email me the problem and on approval you can send back the not like described items back. I will check them, if it is ok it will be replaced and your shipping money you used to return the items will be refunded (when replacement not available, a refund or credit is given out) if not you are required to pay for shipping the items back. Once in a while i will overlook flaws in comics such as inside cut outs or inside writing (can't check inside of them all i don't have time) if not like described then you must take pictures of the faults and the shipping box used and then i will determine if it qualifies or not for a refund or credit. Comics are not required to be returned if i ok the refund or credit. If ordered and isn't what you wanted, no refunds or credit; check the title, company, year, and / or volume if not marked then ask; many videos and comics hold the same title. There is no refund or credit on repairs unless i come out and say so; don't ask. Also no warranty on the artwork. The warranty is invalid on misuse, not compatible equipment, out of country video orders (checked before shipping, all others are not), nitpicking and run time. On arrival this is done as soon as possible. This is lifetime and will only expire if the store closes.


• Layaway Terms : Customer must purchase a minimum of 20.00, pay 10.00 or more within 7 days (14 days out of country) and pay 20.00 or more per 30 days. The maximum holding time is 180 days. Anything that expires, the layaway is void and your money will be refunded minus a 10% restocking fee.


• Special Order Terms : The payment, trade or credit in full before i order. There is no layaway, refunds or exchanges unless covered by above warranty. It's rare if i trade or give credit for special orders.


• Adult Terms : You are responsible to include proof of id and signature without them the adult items don't ship. When not included, you can either have a refund or credit of the adult items in the order minus shipping or another chance to send within the allowed time.


• Privacy and Discreet Shipping Policy : Any name, email, what you ordered, money you spend, address, and phone number will be known only to me. If on the mailing list your email will be exposured to other emails on the list and will be removed on request, email bounces or placing a order and not sending without a good reason. The mailing list will not be sent for adult items unless i have on record proof of id and signature and you request it, to be on a separate email. Whomever i'm shipping to their name and address will be on the package. The phone number, contents and value will only be used if required by the shipping company. The value for out of country will be 10.00 unless requested different or large order. The receipt is only present in the email. There is no adware, spyware, etc. here if you receive any they are from other sources.

Bootleg Videos

• All videos are NTSC Region 1, full screen, color, 6 hour speed with box or jewel case and episode listings.


• Those not priced are for trade or credit only.


• The type of quality is a opinion each person has a different view on its definitions. Not all videos are the same because they come from various sources, not copied right, or may not exist any better. This is what i use and covered by warranty. Quality Definitions :
• Basic Summary : Vhs reel quality, tracking lines, snow, before dvds, hd & cable.
• Perfection, remastered, computer generated, & HD (High Definition = High Brightness and High Contrast) : N/A.
• Older shows, fan films, and low budget films may have grain.
• Certain films have play watermarks that appear on top for a few seconds that don't interfere hardly.
• A = Near perfect to few lines appear here and there, might appear to hardly can see anything when it's dark in the picture (like at night or dark room).
• B = Lines or other flaws appear half the time to throughout, not really interfere much but it's noticeable, select few.
• C = Lower than B, below average, might be a rabbit ear recording with snow.
• D = Recorded from a weak rabbit ear connection, snow is throughout covering the whole picture.
• E = Viewable if you have good vision and pay close attention.
• F = Not viewable or watchable in any way.


• Credits : Theme, cast, title screen, episode or short title, producer, directer, writer, logo, etc.


• If commercials are yes then they appear more than half the time or throughout, a no is the opposite.


• Approx. run time is about how long the show is including credits and commercials. It does not include duplicates, extra shows & blank space. Actual time will vary among equipment, sometimes it will speed up or slow down but not noticeable


• Episode listing is the order of episodes or shorts on each media, not always air or production order.


• Aka means Also known as. N/A means not available.


• Watermark has a wording that is on the screen or going across the screen that someone or something put there that was not originally there.


• Master print is a original version of a film or recording from which a series of copies can be made.


• Kinescope is made by a 16mm camera trained on a monitor during a live broadcast.


• Fan Film is a film where a fan makes a video where no money is used on anyone except for equipment being used to make it. Almost all fan films the copyright owners of characters being used are not involved but sometimes will promote it in a free matter.


• Public Domain is a show that the copyright has expired, company that owns it no longer in business, or where the owner does not care.


• Episodes are Shorts are similar to episodes except they will run about 7 minutes. Not all shows that appear to be shorts are known as shorts and are just called episodes


• NTSC (aka National Television Standards Committee) & Region 1 are used in the United States, Canada and Japan (different region).


• A video on a cd-r (read only) or cd-rw (rewritable) is called a VCD (aka Video Compact Disc) and SVCD (aka Super Video CD) which can run a maximum of about 60 - 80 minutes.


• The dvd blanks have no differences except on compatibility. R is read only and RW is rewrittable. DVD-RW also has the option of VR mode which can be used to edit shows easier. Most of the time to make the blanks compatible in other equipment instead of only on the brand name and model no it was originally recorded for, it needs to be finalized.


• Estimated VHS Speeds (other tape sizes from T-10 to T-220 will vary):
• SP (Standard Play) = T-120 ~ 2 hours | T-160 ~ 2 hours 40 minutes | T-180 ~ 3 hours | T-200 ~ 3 hours 20 minutes
• LP (Long Play) = T-120 ~ 4 hours || T-180 ~ 6 hours | T-200 ~ 6 hours 40 minutes
• SLP or EP (Super Long Play or Extended Play) = T-120 ~ 6 hours | T-160 ~ 8 hours | T-180 ~ 9 hours } T-200 ~ 10 hours


• Estimated DVD Speeds (time varies on equipment):
• HQ or XP or Fine (High Quality Play) = 1 hour
• HSP (High Standard Play) = 90 minutes
• SP (Standard Play) = 2 hours
• LP (Long Play) = 3 or 4 hours
• EP (Extended Play) = 4 or 6 hours
• SLP (Super Long Play) = 6 or 8 hours
• SEP (Super Extended Play) = 8 or 10 hours

Comics

• Mini, limited,or maxi series is a comic book series with a set number of installments. Mini and limited range from 2 to 12 issues while maxi is more than 12. All series like these will be marked if it has a regular series or another volume.


• Mini comics are less than half the size of a regular comic with less pages usually included with comic related magazines, video games or action figures.


• Digests are similiar in size to mini comics but in style of a regular comic with many pages usually reprints.


• Some books are in black and white which is not noted.


• Many graders are strict based on CGC, PGX or other companies. I am not strict. This is supposed to be fun and not for serious or nitpickers. I have seen them falsely graded before such as marking it a 6 or below when you can clearly see it's near mint. My opinion not worth more if graded but some people think they do. Some guides under value the better value books because in many cases you can see they will go for way more than marked.


• Comic Conditions:
• Mint = extremely rare, most people don't use this condition
• Near mint = like new and almost flawless.
• Fine = here and there a bend or crease not worth noting.
• Very good = noticeable creases, bends, or marks; possible small rip but not enough to downgrade to good, not minor not major either.
• Good = several creases, bends, marks, small rips or small spine rolling.
• Fair = many flaws, readable condition but not collectible.
• Poor = bad shape, sometimes not readable or part of the comic is missing.

Frequently Asked Questions

Question: Why do you not accept checks, cod, credit cards and online payment methods? Give change? Feedback? Cash not safe to send?
Answer: I don't want to mess around with a waiting period after payment arrives unless high amount and alot of people misuse checks. Ground is the only one who accepts cod, in most situations here usps is alot cheaper, i would have to charge extra for cod fee and if you don't pay when it arrives it will be returned and i'm out the cod fee and time. Credit cards and online payment methods are not safe because it is impossible to check for proper id and can easily (even a kid can do it) be fake. Also each time a card is charged to me i get charged a % which would mean i would have to raise prices and have a minimum amount if this is used. Change is given out in cash. You may use them elsewhere but your information will not be kept private (what you buy, when, value etc., most if not all cc company does this), risk of private information on the card stolen which will be hard to get a refund if you do (unauthorized charge by the seller, hackers getting on retrieving your information most hackers don't get caught (there is no hack proof site), can't or don't pay bill you will end up paying more than originally priced, to pay your bill by mailing it (i have heard some charge extra if you mail in) or online (not safe). Feedback only means what that person's opinion was of the transaction, it does not mean you will have a good one. Also there are situations where the feedback is made up, someone saying bad but got like described, bad never dealt with, good but wasn't like described etc. Cash has the same risk factor as sending a money order, you either get your order or you don't there's not much you can do either way unless it's a high amount even then it will cost you to file and require a long waiting period but yet if found guilty still might not see your money or punish the thief.

Q: No address found?
A: I don't want to post it for security reasons nor do i want a order to come when i don't know about it. It will be emailed with the email receipt.

Q: Shipping prices? Overcharge? Discount shipping?
A: There are to many combinations. There is no base fee or each additional item. It is according to what the shipping company charges me, there is no markup. Want a quote just ask. You need to email me to tell me if i have overcharged an unreasonable amount. I will check it out if ok a refund will be sent. I discount shipping on medium to large orders when i can not always.

Q: Takes so long to complete a video order?
A: I have no employees. First order arrive first serve, i don't make them ahead of time, being recorded in real time, have a few operational copying equipment, some orders larger than others, and sometimes i am not available to make any at all. I don't drag it out. Due to the many that misdescribe their copies, all video trading or credit i check before making yours.

Q: DVD videos cost more? Other people charge less for the same or similiar item? More DVDs than VHS on certain shows?
A: DVD must be handled carefully to avoid destroying it, fingerprints, etc. Equipment cost more and can't be fixed when not working and have to get another. You can buy from others however in many cases you can find one or more of the following: cheap blanks that won't last or have 100% success rate, packing and caring is poor, using a burner or tower which is not freeze proof, picture pixelates, warranty is poor or not honoring it, not like described or matching my effort and descriptions. To my knowledge there does not exist any good made dvd equipment that will record higher than 6 hours, if i do find one it will change.

Q: Order individual episodes instead of the set? Two or more shows to be put on 6 hour speed instead of each one separate?
A: It depends on on what you would like.

Q: Should i get a video from you when it has a official release or i can download it?
A: Go ahead and buy the official but there's a possibility of being cut or changed, says it's complete but isn't, freezes and the company won't fix it and cheap made. Feel free to download but it might not be the source or type of file (dvd, avi, etc.) you want. Neither matches my warranty.

Q: No DVD menus, DVD-R/DVD+R/CD-R/BD-R,VHS T-200, PAL VHS or DVDs, other formats?
A: I don't have time to make menus. I don't want to use blanks that are not rewrittable, out of country, or hardly anyone uses. T-200 are no longer being made. There's no sense in making blu-rays because dvds can play in them, are cheaper and better quality (not talkiing about how the picture shows up, it's physical).

Q: Trading or credit only?
A: Owner telling me they don't want me to sell it, or the show has a official release that is not public domain. If you have nothing to trade or credit, you can always get something locally or online that i could use or want.

Q: Labeling videos? Brand blanks used? Watermarks? Run time?
A: I label with paper in the sleeves or cases, anything else is not written on. I use whatever kind is in stock when i order from my source, if your equipment only plays certain sizes or brand names you can request. Sometimes i will run out of a certain name brand and use a different one on the same order. Electronic equipment since about the mid 90's make the play watermarks appear and doing recording it records the watermark . Trial logos from software, someone made their own mark or tv logo can also appear. Each player and blank is different which may speed up or slow down which is not noticable unless you time it, this does not mean something is added or missing.

Q: Videos not like described on your equipment but plays like described on mine? Ordering a show or comic that isn't what you wanted?
A: It means your equipment is causing the problem either something is wrong, cheap made, or not compatible. There are several shows and comics that hold the same title check the year and volume number. Comics that have different covers and volumes, if not marked and you are looking for a certain cover ask before ordering.

Q: Order problems? Don't like it?
A: Email me, there is no reason not to and no reason one would not want to go through the warranty process, i am not perfect, if one does not let me know there exists a problem then i think there is none, mind reading is not one of my skills, of course if you choose not to participate that's fine to, that's your freedom of choice; if you ordered something in a live store you would return it, no one will get anything if the store doesn't have the order back which is the same process here, why would you not want to return it? That doesn't make any sense (it would be if shipping was a factor but it isn't). If you don't like anything then don't order.